Bookings shall be confirmed in writing (E-mail, fax, or via post). Bookings shall be considered confirmed only when the booking is accompanied by a deposit valued at 30% of the tour price, whose receipt has been acknowledged by our bank. The remaining 70% must be paid 4 weeks before the tour begins. Please see the payment section below to see what types of currency we accept.
DEPOSIT & PAYMENT
A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset to the total amount in USD charged to the client/agent.
If the full amount is not paid at least Four (4) weeks prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
Non-residents of Tanzania are required by law to pay in foreign convertible currencies. Payment for any extraneous details may be done in cash. We accept Visa, American Express, and MasterCard.
When to book your Safaris:
It is better to book as far in advance as possible to ensure availability of rooms and other services at the time you wish to travel, especially during the peak seasons (June, July & August and Christmas time). This is especially important for those wishing to travel on private custom safaris and those adding extensions to the scheduled trips.
Clients/Agents booking within six (6) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
The Company may, at its discretion, use Land Cruiser, Land Rover, Min-buses or any other suitable transport subject to weather and other condition ( a request for a specific type of vehicle will be considered). The company reserves the right to employ the service of subcontractors. English driver guides are provided, French/German/Russian/Chinees and Spanish driver guides are provided on request . All tours start and end in Arusha.
Any amendment by the client of a once confirmed itinerary (change of dates, hotel) will be charged by a reasonable amount, but at least 10% of the tour price.
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall return the full deposit.
If a booking is cancelled the client is subject to a cancellation fee as follows:
until 3 months prior to departure – 25% Cancellation Fee
3-2 months prior to departure – 50% Cancellation Fee
2-1 months prior to departure – 75% Cancellation Fee
less than a 1 month prior to departure – 100% Cancellation Fee
The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.
PASSPORTS, VISAS & TRAVEL PAPERS
It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.
All customers travelling with Lights on Africa are required to have fully comprehensive travel insurance.
The policy needs to be valid from the date that the initial order is placed so as to provide cover for a cancellation prior to departure.
During travel the insurance needs to provide comprehensive medical, evacuation and repatriation cover.
At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.
The company and its owner, director, management staff, and employees shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, however, they may be caused.
The company draws your attention to the fact that there are certain inherent risks present when on Safari, or when engaging in any strenuous physical activity.
It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure. The company shall not be liable for illness, injury or death sustained whilst visiting the properties owned and managed by the company.
“Force Majeure “ means, in relation to the company, any circumstances beyond the control of the company (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions or other outwards occurrences)
If the company is affected by force majeure it shall forthwith notify you of nature and extent thereof.
The company shall not be deemed to be in breach of these items and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any force majeure.
If the company is affected by force majeure it shall be entitled to, and may at its sole and absolute discretion, vary or cancel any reservations or cancel any reservation or arrangement in relation to the visits. Payment of any refund by the company to you as a result of the non-performance of any company shall use its reasonable endeavors to reimburse you where possible. However, the company shall be entitled to deduct from any refund recoverable to the reasonable actual and potential costs to the company of the force majeure.
TERMS AND CONDITIONS
These are the terms and conditions governing the relationship between the company and you, to the total exclusion of any other terms and conditions. No alterations to the terms and conditions may be made by any of the company’s employees, authorized representatives, or agents, unless in writing by an authorized officer of the company. All decisions and matters subject to the company’s discretion shall be by an authorized officer of the company. The Company reserves the right to employ sub-contractors for all or part of the services.
If you have any cause of complaints while traveling, you must immediately bring it to the attention of the company’s representative or agent who will attempt to resolve the situation.
The payment of the deposit or any other partial payment for a reservation constitutes consent to all provisions of the Terms and Conditions. The Terms under which you agree to make the reservation cannot be changed or amended unless this is done in writing and signed by authorized staff of the company.
NEWS & UPDATES: COVID-19
We are all facing challenging times and our hearts here at Lights on Africa go out to all of you. We hope you are all ok given the situation we are all in.
No one can really prepare for a global crisis like what we are currently facing with the COVID-19 virus. It has been fast spreading and even in Tanzania, we have a few cases too now. But we have prepared ourselves for emergency situations and are now putting in place all our best practices and experiences to deal with the situation. And we can assure you that we are doing everything in our power to manage the situation and ensure the health and safety of all our guests and staff.
Due to the severity of the situation, we have created a special protocol regarding existing and future bookings with Lights on Africa.
- Should you decide to cancel the tour you have booked, the normal cancellation policies will apply.
- Should you decide to reschedule the tour your have booked, and the request was placed at least 21 days before the original tour starts, 100% of the deposited amount can be reused for a new tour with no rebooking fees or other penalties except in cases where hotels or other accommodations charge a fee or for flights that are non-refundable. (Most accommodations do not apply rebooking fees) You may request to reschedule your tour for one year. If you are not yet sure of a new travel date, you are free to provide a tentative date and we can confirm the exact date when you know for sure.
For all safaris that are about to start, we can assure you that all health-related procedures are strictly implemented and followed throughout the tour.
- All our staff have received extra training in health and safety-related to the COVID-19 virus and are required to be extra vigilant with their personal hygiene. This includes frequent hand washing, proper coughing and sneezing etiquette and making sure to avoid contact with people if sick or if symptoms are detected.
- We provide hand sanitizers in all of our safari vehicles.
You may visit our social media pages for more info or head on to our website for up-to-date contents and other information.
Still have any concerns? Email our safari expert for more details.